Return & Refund Policy

Thank you for shopping with KSESTOR.

 

We stand behind the quality and elegance of our products and want you to feel confident with every purchase. That’s why all KSESTOR products come with a hassle-free warranty. We offer a 30-day satisfaction guarantee or items purchased directly from ksestor.com, and a lifetime warranty for issues related to product defects, subject to our discretion.

 

If your product doesn’t meet your expectations or arrives with a defect, please CONTACT US and let us know how we can help. In your message, include a brief description of the issue—for example, “defective”—so we can assist you quickly.

 

Returns & Refunds
To be eligible for a return, items must be in their original, unused condition and packaging. Please note that customers are responsible for return shipping costs on items returned in new condition. Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 3–5 business days for processing. Shipping fees are non-refundable.

 

Purchased from Another Retailer?
If your KSESTOR item was purchased through another vendor (e.g., Amazon, Walmart), please reach out to that seller directly to process your return or exchange.

 

Gift Cards
Gift cards are non-refundable and cannot be returned. They never expire or lose value and are not eligible for promotional discounts unless otherwise specified.

 

Need Help?
We’re here to ensure your satisfaction. Reach out to our customer service team anytime—we aim to respond within 24 hours on business days (Monday–Friday).

Thank you in advance for the information you provide—we look forward to assisting you!

FAQ

1. How many glasses does a champagne tower hold?
It depends on the number of tiers, using triangle-base stacking: a 3-tier tower holds 10 glasses, a 4-tier holds 20, a 5-tier holds 35, a 6-tier holds 56, a 7-tier holds 84, and an 8-tier holds 120 glasses. Each KSESTOR set includes 20 coupe glasses — enough for a perfect 4-tier tower.

2. How many bottles of champagne do I need for a champagne tower?
For a 4-tier cascade tower (20 glasses at ~3.5 oz each), you need about 3 standard 750ml bottles. For a full pour where each glass is individually filled to 7 oz, plan for 6 bottles. Magnums (1.5L) hold twice as much as a standard bottle, so they're great for larger towers. Use the planner above for your exact count.

3. What type of glasses do you need for a champagne tower?
You need coupe glasses — also called champagne saucers — with a wide, shallow bowl. Every glass must be exactly the same size and shape so the tower stacks stably and the cascade flows evenly.

4. How do you build a champagne tower step by step?

Place glasses on a sturdy, level surface.

Build the bottom tier in a tight triangle grid, glasses touching.

Stack each tier centred over the gaps of the tier below.

Do a dry run (no champagne) 30–60 minutes before the event to confirm stability.

When ready, pour slowly and steadily into the top glass and let gravity do the rest. Never rush the pour or touch the tower while champagne is flowing.

5. How far in advance can you set up a champagne tower?
Stack the glasses 30–60 minutes before you plan to pour. This gives you time to do a dry-run, confirm stability, and make adjustments without pressure. Don't open or pour the champagne until the exact moment — champagne goes flat quickly once open, and a pre-filled tower is a tipping risk.

6. Why does a champagne tower fall over — and how do I prevent it?
The most common causes of collapse are: an uneven or soft surface, a tablecloth that can shift, misaligned glasses, or pouring too quickly and disturbing the top glass. To prevent this: use a hard, flat surface with no cloth; do a dry-run stack before the event; pour slowly and steadily from a bottle (not a jug or pitcher); and keep guests at least 2 feet from the base of the tower during the pour.

7. What is a champagne cascade and how does it work?
A champagne cascade is the showstopper moment where champagne is poured slowly into the single top glass, overflowing naturally into each tier below — creating a waterfall effect. Each glass receives around 3.5 oz through the cascade. The key is a slow, steady pour directly into the centre of the top glass. Never tilt or jostle the bottle while pouring.

8. Can you use prosecco or sparkling wine instead of champagne?
Yes — prosecco, cava, crémant, or any sparkling wine works perfectly in a champagne tower. For a non-alcoholic option, sparkling grape juice or non-alcoholic sparkling rosé are popular choices at dry weddings and family events. Whatever you use, make sure it's well chilled — warm sparkling wine produces more foam and can overflow unpredictably.