KSESTOR (“we” and “us”) operates the website www.ksestor.com (“Website”). By placing an order through our site, you agree to the terms outlined below. These policies are designed to ensure a smooth and transparent experience for all customers.
1. General
All orders are subject to stock availability. While we do our best to maintain accurate inventory levels on our website, occasional discrepancies may occur. If any items in your order are unavailable, we will ship the in-stock items and contact you regarding the backordered item. You may choose to wait for restocking or receive a refund for the unavailable item.
2. Free Shipping on Orders Over $50
We offer free standard shipping within the U.S. for all orders totaling $50 or more (before tax and after discounts).
3. Processing Times
Orders placed before 12 PM EST (UTC-5) will be shipped the same business day. Orders placed after that time will ship the following business day.
Our fulfillment center operates Monday through Friday during regular business hours. We are closed on national holidays but will do our best to minimize delays during those periods.
4. Change of Delivery Address
If you need to change your delivery address, please contact us at info@ksestor.com as soon as possible. We can update the address as long as the order has not yet been dispatched.
5. Shipping to Military Addresses
We proudly ship to APO/FPO/DPO military addresses via USPS. Unfortunately, courier services like UPS or FedEx cannot deliver to military addresses.
6. Out-of-Stock Items
If an item in your order is out of stock, it will be canceled and refunded, and the rest of your order will be shipped as scheduled.
7. Delayed Deliveries
If your order has not arrived within the expected timeframe, please contact us at info@ksestor.com so we can investigate and ensure your order gets to you as soon as possible.
Standard Delivery Time: 4-5 business days (U.S. orders)
8. Tracking Information
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your shipment’s progress in real-time through the carrier’s website.
9. Damaged Parcels
If your package arrives visibly damaged, we recommend rejecting the delivery and notifying us immediately. If you were not present at delivery and notice damage after the fact, please email info@ksestor.com with photos and a description of the issue so we can assist you promptly.
10. Duties & Taxes
Sales tax will be applied at checkout where required by law. International orders may be subject to customs duties and taxes upon delivery—these are the responsibility of the recipient.
11. Order Cancellations
You may cancel your order at any time before it has been shipped. To cancel, please email us at info@ksestor.com. If your order has already shipped, please refer to our Return & Refund Policy for next steps.
12. Insurance & Lost/Damaged Shipments
All shipments are insured for loss and damage based on the carrier’s coverage terms.
12.1 Damaged in Transit
We will issue a refund or replacement once the carrier’s investigation is complete.
12.2 Lost in Transit
If your package is lost, we will issue a refund or replacement after the carrier has confirmed the loss through their investigation.
13. Customer Support
If you have any questions, concerns, or need assistance with your order, please reach out to our customer service team at info@ksestor.com. We typically respond within 24 hours on business days.
Shipping Methods
We ship using trusted carriers including:
USPS: First Class Package, Parcel Select Ground
UPS®: Ground, 3 Day Select®, 2nd Day Air®, Standard
FAQ
1. How many glasses does a champagne tower hold?
It depends on the number of tiers, using triangle-base stacking: a 3-tier tower holds 10 glasses, a 4-tier holds 20, a 5-tier holds 35, a 6-tier holds 56, a 7-tier holds 84, and an 8-tier holds 120 glasses. Each KSESTOR set includes 20 coupe glasses — enough for a perfect 4-tier tower.
2. How many bottles of champagne do I need for a champagne tower?
For a 4-tier cascade tower (20 glasses at ~3.5 oz each), you need about 3 standard 750ml bottles. For a full pour where each glass is individually filled to 7 oz, plan for 6 bottles. Magnums (1.5L) hold twice as much as a standard bottle, so they're great for larger towers. Use the planner above for your exact count.
3. What type of glasses do you need for a champagne tower?
You need coupe glasses — also called champagne saucers — with a wide, shallow bowl. Every glass must be exactly the same size and shape so the tower stacks stably and the cascade flows evenly.
4. How do you build a champagne tower step by step?
Place glasses on a sturdy, level surface.
Build the bottom tier in a tight triangle grid, glasses touching.
Stack each tier centred over the gaps of the tier below.
Do a dry run (no champagne) 30–60 minutes before the event to confirm stability.
When ready, pour slowly and steadily into the top glass and let gravity do the rest. Never rush the pour or touch the tower while champagne is flowing.
5. How far in advance can you set up a champagne tower?
Stack the glasses 30–60 minutes before you plan to pour. This gives you time to do a dry-run, confirm stability, and make adjustments without pressure. Don't open or pour the champagne until the exact moment — champagne goes flat quickly once open, and a pre-filled tower is a tipping risk.
6. Why does a champagne tower fall over — and how do I prevent it?
The most common causes of collapse are: an uneven or soft surface, a tablecloth that can shift, misaligned glasses, or pouring too quickly and disturbing the top glass. To prevent this: use a hard, flat surface with no cloth; do a dry-run stack before the event; pour slowly and steadily from a bottle (not a jug or pitcher); and keep guests at least 2 feet from the base of the tower during the pour.
7. What is a champagne cascade and how does it work?
A champagne cascade is the showstopper moment where champagne is poured slowly into the single top glass, overflowing naturally into each tier below — creating a waterfall effect. Each glass receives around 3.5 oz through the cascade. The key is a slow, steady pour directly into the centre of the top glass. Never tilt or jostle the bottle while pouring.
8. Can you use prosecco or sparkling wine instead of champagne?
Yes — prosecco, cava, crémant, or any sparkling wine works perfectly in a champagne tower. For a non-alcoholic option, sparkling grape juice or non-alcoholic sparkling rosé are popular choices at dry weddings and family events. Whatever you use, make sure it's well chilled — warm sparkling wine produces more foam and can overflow unpredictably.