Shipping
Do you ship internationally?
Currently, we ship only within the U.S. As KSESTOR grows, we plan to expand our shipping to more countries.
What are the shipping costs?
We offer free standard shipping on all U.S. orders over $20.
When will my order ship?
Orders are typically processed within 1 business day (if placed before 12 PM EST), excluding weekends and holidays.
How do I track my order?
Once your order is dispatched, you'll receive a tracking link via email. If you haven’t received it, please contact us at info@ksestor.com.
Can I change my delivery address after ordering?
We can update your delivery address before your order ships. If it has already been dispatched, please contact us for assistance.
What if my order is delayed or hasn’t arrived?
Delivery typically takes 3–4 business days. If your order hasn’t arrived within this timeframe, contact us so we can look into it.
Do you ship to military addresses?
Yes! We ship to APO/FPO/DPO addresses via USPS.
Returns & Refunds
What’s your return policy?
All KSESTOR products are backed by our 30-Day Satisfaction Guarantee. If you're not happy with your purchase, contact us at info@ksestor.com within 30 days to initiate a return.
What if my product is defective?
You're covered by our Lifetime Warranty for product defects. Just reach out and we’ll make it right.
Do I have to pay return shipping?
Return shipping costs for non-defective items are the responsibility of the customer.
How are refunds issued?
Once we receive and inspect your return, your refund will be processed back to your original payment method within 3–5 business days.
Ordering & Payment
Can I cancel or edit my order?
Orders can’t be edited or canceled after they are placed. However, you may return your item once it arrives under our return policy.
When is my payment processed?
Your payment is charged at the time of checkout.
Can my shipping and billing addresses be different?
Yes! You can enter different addresses during checkout.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
Need further assistance? Please let us know!