FAQ
Shipping
Do we offer international shipping? Currently, we only ship within the US. We plan to expand internationally as our brand grows.
What are the shipping costs? We offer free shipping on all orders over $50.
How can I track my order? Once your order ships, we'll notify you by email with all the details. If you haven't received this email or have any questions, please reach out to our Customer Support.
Can I change my delivery address after placing an order? Once an order is placed, the delivery address cannot be changed. If delivery fails, the order will be returned to our warehouse and a refund will be issued within 30 days according to your bank's processing time. Contact Customer Service for any further assistance.
What if my order hasn't arrived? Orders are processed within 2-3 business days, excluding weekends and public holidays. If your order is delayed, please contact Customer Support for help.
When will I get my tracking number? A tracking number will be emailed to you as soon as your order is dispatched. If you haven't received it, please contact Customer Support.
Why is my order delayed? We strive to meet delivery timelines, but occasionally, delays beyond our control may occur.
Why can't my order be delivered? Delivery issues may arise if the product is out of stock or if we don't ship to your location.
Returns & Refunds
What is your return policy? Our 100% Happiness Guarantee covers you. If there’s an issue with your product, or you’re not satisfied, contact our customer service.
When will you process my return? Return processing times vary and depend on the carrier and external factors.
Are return shipping costs refundable? We do not refund return shipping costs.
How can I return an item? To initiate a return, contact Customer Support within 30 days of receiving your item. They will guide you on how to proceed.
How will I be refunded? Refunds are processed using the original payment method and confirmed via email.
Ordering & Payment
Can I edit or cancel my order? Orders cannot be edited or cancelled. However, you can return items post-delivery as per our return policy.
When is my payment charged? Payments are charged at the time of shipping.
Can shipping and billing addresses differ? Yes, you can specify different addresses during checkout.
What payment methods do you accept? We accept Visa, MasterCard, American Express, PayPal.
Need further assistance? Please let us know!