Shipping
Do you ship internationally?
Currently, we ship only within the U.S. As KSESTOR grows, we plan to expand our shipping to more countries.
What are the shipping costs?
We offer free standard shipping on all U.S. orders over $50.
When will my order ship?
Orders are typically processed within 1 business day (if placed before 12 PM EST), excluding weekends and holidays.
How do I track my order?
Once your order is dispatched, you'll receive a tracking link via email. If you haven’t received it, please contact us at info@ksestor.com.
Can I change my delivery address after ordering?
We can update your delivery address before your order ships. If it has already been dispatched, please contact us for assistance.
What if my order is delayed or hasn’t arrived?
Delivery typically takes 3–4 business days. If your order hasn’t arrived within this timeframe, contact us so we can look into it.
Do you ship to military addresses?
Yes! We ship to APO/FPO/DPO addresses via USPS.
Returns & Refunds
What’s your return policy?
All KSESTOR products are backed by our 30-Day Satisfaction Guarantee. If you're not happy with your purchase, contact us at info@ksestor.com within 30 days to initiate a return.
What if my product is defective?
You're covered by our Lifetime Warranty for product defects. Just reach out and we’ll make it right.
Do I have to pay return shipping?
Return shipping costs for non-defective items are the responsibility of the customer.
How are refunds issued?
Once we receive and inspect your return, your refund will be processed back to your original payment method within 3–5 business days.
Ordering & Payment
Can I cancel or edit my order?
Orders can’t be edited or canceled after they are placed. However, you may return your item once it arrives under our return policy.
When is my payment processed?
Your payment is charged at the time of checkout.
Can my shipping and billing addresses be different?
Yes! You can enter different addresses during checkout.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
Need further assistance? Please let us know!
FAQ
1. How many glasses does a champagne tower hold?
It depends on the number of tiers, using triangle-base stacking: a 3-tier tower holds 10 glasses, a 4-tier holds 20, a 5-tier holds 35, a 6-tier holds 56, a 7-tier holds 84, and an 8-tier holds 120 glasses. Each KSESTOR set includes 20 coupe glasses — enough for a perfect 4-tier tower.
2. How many bottles of champagne do I need for a champagne tower?
For a 4-tier cascade tower (20 glasses at ~3.5 oz each), you need about 3 standard 750ml bottles. For a full pour where each glass is individually filled to 7 oz, plan for 6 bottles. Magnums (1.5L) hold twice as much as a standard bottle, so they're great for larger towers. Use the planner above for your exact count.
3. What type of glasses do you need for a champagne tower?
You need coupe glasses — also called champagne saucers — with a wide, shallow bowl. Every glass must be exactly the same size and shape so the tower stacks stably and the cascade flows evenly.
4. How do you build a champagne tower step by step?
Place glasses on a sturdy, level surface.
Build the bottom tier in a tight triangle grid, glasses touching.
Stack each tier centred over the gaps of the tier below.
Do a dry run (no champagne) 30–60 minutes before the event to confirm stability.
When ready, pour slowly and steadily into the top glass and let gravity do the rest. Never rush the pour or touch the tower while champagne is flowing.
5. How far in advance can you set up a champagne tower?
Stack the glasses 30–60 minutes before you plan to pour. This gives you time to do a dry-run, confirm stability, and make adjustments without pressure. Don't open or pour the champagne until the exact moment — champagne goes flat quickly once open, and a pre-filled tower is a tipping risk.
6. Why does a champagne tower fall over — and how do I prevent it?
The most common causes of collapse are: an uneven or soft surface, a tablecloth that can shift, misaligned glasses, or pouring too quickly and disturbing the top glass. To prevent this: use a hard, flat surface with no cloth; do a dry-run stack before the event; pour slowly and steadily from a bottle (not a jug or pitcher); and keep guests at least 2 feet from the base of the tower during the pour.
7. What is a champagne cascade and how does it work?
A champagne cascade is the showstopper moment where champagne is poured slowly into the single top glass, overflowing naturally into each tier below — creating a waterfall effect. Each glass receives around 3.5 oz through the cascade. The key is a slow, steady pour directly into the centre of the top glass. Never tilt or jostle the bottle while pouring.
8. Can you use prosecco or sparkling wine instead of champagne?
Yes — prosecco, cava, crémant, or any sparkling wine works perfectly in a champagne tower. For a non-alcoholic option, sparkling grape juice or non-alcoholic sparkling rosé are popular choices at dry weddings and family events. Whatever you use, make sure it's well chilled — warm sparkling wine produces more foam and can overflow unpredictably.